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Full-time Senior Technical Information Engineer

at CA Technologies in Hyderabad

Skills & Competencies
 Effectively lead a writing team and communicate with the project team.
 Author and edit deliverables for online and printed distribution.
 Author content for a global audience.
 Restructure an existing documentation set to improve usability.
 Perform independent research to understand the product.
 Set priorities and escalate issues appropriately.
 Mastery of documentation tools including Microsoft Office, Author-it, acrolinx, and Adobe Acrobat, and experience with multiple operating systems, programming concepts, and source control.

Key Responsibilities

 Analyze information needs for projects and help define requirements
 Research and report on industry status and trends in standards, processes, and tools, and make use of them in delivered solutions
 Author and deliver information requirements
 Implement new procedures, processes, and corporate directives
 Lead a team including:
 Set team review and deliverable deadlines
 Communicate effectively with team members and stakeholders
 Coordinate content review
 Conduct research to improve technical content, authoring, or delivery methods and deliver solutions to stakeholders
 Collaborate with senior staff to identify tasks and responsibilities
 Consistently author accurate content compliant with standards
 Review, assign, and resolve defects and enhancement requests in appropriate defect tracking tools
 Provide feedback on product design, features, and functionality
 Propose and deliver innovative solutions
 Monitor and respond to customers through social media and other environments to address customer feedback to ensure that content delivery meets their requirements
 Use customer feedback and rating data to drive content, process, delivery, or accessibility improvement
 Lead efforts to reuse information, increase efficiency, and reduce cost
 Align content to use cases/user stories and established roles
 Mentor team members to reduce localization errors and word count
 Own Technical Information quality and delivery
 Assist Information Architects with management of the delivery platform
 Collaborate with other internal and external content owners to make other relevant content accessible to customers, with the goal of providing an end-to-end information view to customers
 Collaborate with other technicians to improve quality of service to team members, internal and external stakeholders
 Establish, monitor, measure, and report on information standards and quality
 Plan, test, and deliver implementations to stakeholders

Company Description

CA Technologies (NASDAQ: CA) provides IT management solutions that help customers manage and secure complex IT environments to support agile business services. Organizations of all sizes leverage CA Technologies software and SaaS solutions to accelerate IT innovation through new technologies, transform infrastructure to reduce complexity and free up resources, and secure data and identities to reduce risk. We do this across all environments from the datacenter to the cloud and across the complete service lifecycle. CA Technologies offers a practical approach to help customers transition from maintaining IT systems to delivering new, innovative services and value through IT. CA Technologies delivers Business Service Innovation.

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Published at 16-05-2013
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