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Full-time Manager, Information Development

at Symantec Corporation in Pune

• Directs the activities of a set of Information Developers in creating user content including technical documentation, online help, man pages and Web-based How-to topics.
• Handles project management for Info Dev Team including scheduling of content creation, reviews by subject matter experts and incorporation of review feedback
• Supports delivery of content for multiple product lines
• Ensures good planning and resource scheduling across multiple parallel projects
• Participates in product/program/project meetings and represents Information Development team to understand expectations and requirements for content to be delivered and to ensure that Info Dev milestones, plans, resource requirements and scheduling are incorporated into overall program plan
• Actively works to obtain customer feedback and customer metrics to ensure that the content being delivered is accurate, useful, easy to find and easy to consume
• Works closely with the information development team to mentor and grow the team in terms of career development
• Responsible for people management tasks such as recruiting, performance reviews, conflict resolution, team building, etc.
• Create a good working and organization model for the team and good collaboration model with Development, QA, Integration Test teams and subject matter experts.
• Establish, Improve or contribute to the improvement of Information Development processes.
• Set department direction based on expertise in emerging trends in the field of Information Development

• B. A/ B.S Degree in Technical communication or equivalent
• Demonstrated expertise in application of user assistance principles.
• Experience with Vasont or other content management system and tools such as Xmetal, Acrocheck.
• Expertise in topic-based authoring and publishing to the Web in a collaborative environment.
• Experience in creating Technical Documentation for Enterprise Software products.
• Experience with Storage Foundation and Cluster Server products is a plus.
• 8+ years experience in Information Development field
• 2-4 years experience in Management role
• Expertise in planning, organizing and scheduling multiple projects.
• Ability to work with management across other functional groups to ensure alignment of goals, objectives and strategy.

Success Factors
• Planning
• Tools and/or Process Innovation
• Priority Setting
• Negotiation
• Manager communication
• Leadership
• Organizational Agility

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Published at 29-06-2010
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