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Full-time Senior Lead - Information Developer

at Tangoe India Softek Pvt. Ltd. in Bangalore

Experience - 9+ years into Technical Writing

Job Overview
This position is responsible to work with writers, managers, engineering and QA teams, and other stakeholders to ensure that the technical writing team produces high quality technical documentation.

Activities performed by Technical Writer would be
• Proven expertise in the areas of technical writing, and multiple project/sprint management.
• Ability to function as the technical subject matter expert for the group.
• Participate in effort estimation based on AGILE story points. Identify project dependencies and technical risks.
• Plan, track, and deliver to sprint commitments.
• Own documentation quality and delivery.
• Ensure adherence to established processes and methods.
• Author as well as review the documents prepared by technical writers to ensure quality and adherence to Tangoe technical writing standards.
• Create, review, assign, and resolve various tickets in the tracking tool.
• Ensure efficient management of the documents that the team is working on.
• Expertise in tool evaluation and use.
• Coach and mentor both senior and junior technical writers in the team on tools, domain, writing standards and technical writing processes.
• Special projects are part of regular job responsibilities. Work independently on special research assignments.
• Innovate and implement standards and process improvements.
• Work in complex, often undefined situations and develop innovative solutions that obtain results in all affected areas.
• Ability to work smoothly with management in all of the above areas.

Key Skills for this role
• Lead a team and communicate with stakeholders.
• Analyze deliverable needs for multiple projects.
• Set priorities and escalate issues appropriately.
• Excellent writing skills for global audience.
• Communicate clearly and effectively with Technical Information and cross-functional product teams
• Must have experience on DITA methodology
• Should have experience in Agile methodology
• Experienced with FrameMaker, Adobe Acrobat, RoboHelp tools.
• Familiarity with multiple Operating Systems, Servers, programming concepts, and Source Control.


Recent jobs at Tangoe India Softek Pvt. Ltd.

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Full-time Tangoe Hiring for Technical Writers at Tangoe India Softek Pvt. Ltd. in Bangalore

24-11-2015

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Published at 01-03-2016
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