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Full-time Senior technical writer at Kony, Inc. Hyderabad!

at Kony, Inc. in Hyderabad

Job description
Senior Technical Writer

Roles and responsibilities:
As a senior technical writer at Kony, you will:
Understand the software development lifecycle at Kony and contribute to finding ways to improve the development and deployment cycles of documentation.
Thoroughly understand the technical solutions we build and the documentation content that introduce, explain and troubleshoot our software.
Understand the audiences for our documentation and be acutely aware of the important contribution technical documentation adds to a successful user experience.
Treat documentation as a Kony product.
Possess a natural curiosity about how things work; and be at ease working closely with the engineering teams.
Have a genuine passion for mobile technology and a strong drive to explain complex technical subjects in comfortable, easy-to-read language.
Work proactively in addressing your documentation workflows, deliverables and deadlines.
Set a professional example for documentation team members and the Kony technical staff.
Be a mentor to more junior members of the writing team.
Live by the Microsoft Manual of Style.
As a member of the Kony technical writing team, you will:
Translate complex concepts into user-friendly, clear, and concise information for end users.
Contribute to all aspects of documentation for Kony products, including online and PDF help content, flow and architectural diagrams.
Contribute to multiple, high-profile documentation projects at the same time in a fast-paced, deadline-driven development environment, while maintaining a critical eye to detail and quality.
Work with the program managers and developers to understand all products thoroughly, including features, functionality, and bug fixes.
Communicate with team members face-to-face as well as with remote employees via phone and video conferencing.
Be proactive and resourceful in finding answers to questions using the tools available, seek answers from the right people in the organization, and escalate potential roadblock issues early.
Participate in special projects and lead initiatives in addition to core writing responsibilities as required.

Specific Skills:
5 to 8 years of experience in authoring configuration guides, release notes, commands reference guides, installation guides, and user guides. Know how to accurately estimate your work and how to create working outlines.
Experience in using MadCap authoring tools: specifically, expert use of MadCap Flare. You should have experience creating large, sophisticated Flare projects and building primarily HTML5 and PDF targets. Expert experience using Adobe RoboHelp may be substituted for Flare experience.
Comfortable using Adobe Acrobat Professional to create and edit PDF files.
Comfortable using SnagIt or MadCap Capture to grab screen captures and annotate graphic files. A working knowledge of Adobe Photoshop or Photoshop Elements or a similar graphics editing application would be beneficial.
Expert knowledge of using Microsoft Office in a documentation environment.
Comfortable documenting installation instructions: including using a virtual machine environment to load an operating system; and following and documenting each step of a complex software installation.
An understanding of database management systems, including MS SQL Server and MySQL, and the principles of data-driven client server applications. Working knowledge of SQL statements is beneficial.
Working knowledge of Red Hat Linux is beneficial.
Working knowledge of HTML and XML, and an understanding of Java, J2EE, and Client Server concepts are beneficial.
Desired profile:
5 to 8 years of technical writing work experience
Engineering or Technical degrees preferred (BE/B.Tech/ME/M.Tech/M.Sc/MCA)
Preferred would be 1 month notice at the current organization
Ability to achieve goals and resolve issues
Possess technical knowledge, industry knowledge, champion improvements, think globally and work seamlessly with geographically dispersed teams.
Excellent communication skills (written and verbal)
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Published at 09-05-2016
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