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Full-time Genesys: Manager, Technical Publications

at Genesys in Chennai

The Genesys Technical Publications organization seeks a quality- and customer-focused, self-motivated, innovative, and imaginative manager of documentation for a contract position with the possibility of conversion to full time. The successful candidate will perform a range of tasks, including project management, coordination with cross-functional teams, and content development for technical publications about Genesys software. The position will include a managerial role for a writing group in Chennai, Tamil Nadu.


  • Manage writers and the technical publications development, production, and deployment activity for the Genesys Technical Publications organization. Note: the successful applicant will be prepared to write technical documentation itself, initially fulltime, and later reduced to balance against managerial duties.
  • Act as a customer advocate in oversight of content production and delivery—ensure the content meets the needs of customers and is highly available to them.
  • Work closely with Genesys product and project teams to ensure smooth, coordinated delivery of technical publications content for product releases. Use requirements documents to understand scope, complexity and likely timelines for documentation delivery. Communicate that understanding to teams of writers.
  • Act as delegate for process approvals at specific project release points.
  • Seek ways to improve documentation processes and content, and to simplify the customer interaction with the product suite. Adopt new technologies and processes that increase the quality and delivery of the documentation overseen.
  • Act as a vocal and productive member of a global team: collaborate with documentation managers and the director of technical publications for the Enterprise Group.

• Experience in project management.
• Experience producing English-language technical publications for a technical audience.
• Familiarity with online content production (wiki markup and HTML) and, generally, professional technical writing tools and standard graphics tools.
• Excellent organization, communication, and interpersonal skills.
• Significant experience in working with complex enterprise software solutions.
• Desired experience includes familiarity with mobile telecommunications technology and standards, network-based solutions, or other highly technical systems.
• Must be self-directed and comfortable working autonomously in a global organization.

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Published at 13-06-2016
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