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Full-time Genesys: Senior Technical Writer with Some API Experience

at Genesys in Chennai

Design and create a variety of technical publications related to Genesys software in a contractor position with the possibility of conversion to full time. The successful candidate will understand and be adept at the roles and responsibilities associated with a senior technical writer in the software industry. This candidate should also have some experience documenting APIs and working with SDKs, possibly having written code snippets and samples that illustrate their use. He or she will work with Development, Quality Assurance, Technical Support, Professional Services, and Training Departments in a cross-functional, team environment to gather information, and then create and maintain high-quality technical documentation. Preference will be given to candidates familiar with and interested in innovative strategies for technical content production and deployment. The successful candidate should be based in the Chennai, Tamil Nadu, area.

Responsibilities:
• Acquire and organize basic source material for transformation and synthesis into customer-facing documentation that meets a high standard for accuracy and readability.
• Work with Development, Quality Assurance, and Product/Project Management to ensure appropriate creation and timely deliverables to coincide with software product releases.
• Work cooperatively with other technical writing staff to ensure appropriate coverage of several kinds of product releases.
• Continually seek to improve existing documentation processes and content.
• Maintain a high level of knowledge in the field of technical publications.
• Achieve a high degree of product knowledge in order to produce quality materials.
• Seek to provide innovation for the packaging and delivery of technical publications.
• Follow corporate style guides to ensure a consistent look and feel for publications.

Requirements:
• Significant experience writing technical publications for a technical audience.
• Experience with professional technical writing tools and wiki markup/HTML to create and manage technical publications.
• Experience documenting software APIs for a technical audience.
• Excellent organization, communication, and interpersonal skills.
• Familiarity with online content-delivery tools and platforms.
• Significant experience in working with extremely complex technical solutions.
• Desired experience includes familiarity with contact-center software, telecommunications technology and standards, network-based solutions, or other highly technical systems.

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Published at 13-06-2016
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