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Full-time Technical Writer Manager

at Oracle in Bangalore

Organization Name: Oracle Retail Documentation Department

Department Description
The Oracle Retail Documentation department delivers documentation for the Oracle Retail product suite. The members of the department ensure that documents are released in conjunction with development-driven project schedules. In addition to designing, developing, and implementing documentation standards, the members of the team work with development subject matter experts (SME) to generate the following end-user documents and more: Release Notes, online help, User Guides, Installation Guides, Implementation Guides, Operation Guides, and White Papers. The team is also responsible for archiving all of its documentation and publishing it to the Oracle community via the Oracle Technology Network (OTN). Members of the department frequently interact with the Localization and Curriculum Development departments to help fulfill business requirements.

Brief Description
Responsible for directing the activities of a staff that creates, develops, plans, writes and edits operational, instructional, maintenance, test or user manuals for paper, multimedia or web-based publications. Supervises the timely design, production and delivery/completion of product documentation and document sets.

Detailed Description
As a manager in the technical writing division, you will lead a team that will design and write conceptually complex parts of new documentation. Recognize design dependencies with related product documentation and/or products and propose design changes or new designs. Provide subject matter guidance Company-wide to all levels.

Job Requirements
Leads a specialized area which may have diverse functional elements. Frequently interacts with supervisors and/or functional peer group managers. May interact with senior management. Demonstrated leadership and people management skills. Strong communication skills, analytical skills, thorough understanding of technical documentation. Preferred Qualifications: BS degree or equivalent experience relevant to functional area. A of one year of software engineering or related experience.

Additional Details
The Oracle Retail Documentation Manager provides professional leadership for a team of highly-skilled technical writers. You will serve internal and external customers by delivering high-quality end user documentation on schedule. The responsibilities of this position include the following and more: Managing large projects by authoring Documentation Plans, working within development-driven timelines, and communicating status. Leading direct reports on a day-to-day basis by monitoring their performance according to project milestones. Collaborating with other leaders and team members across the US, UK, and in India. Evaluating and implementing Documentation methodologies and tools, including MS Word, structured FrameMaker, Acrobat, Visio, image editing programs, and version control systems. Writing and delivering high-quality performance reviews on time. Mentoring your team in technical authoring by understanding the product suite’s documentation needs and by editing for grammar, spelling, and adherence to style standards. Helping to establish and improve department standards, templates, and processes. Solving issues and conflicts quickly, creatively, positively, and constructively.

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Published at 07-10-2010
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