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Full-time Sr. Tech Writers/Doc Leads required at Avaya India Pvt Ltd, Pune

at Avaya India Pvt. Ltd. in Pune

Avaya India Pvt. Ltd. is looking for Sr. Tech Writers (5-8 years of TW experience) and Doc Leads (8-12 years of TW experience) for their Pune location.

Position Summary:
• Produce information products (information solutions for a variety of audience types and technical levels) in an assortment of media output (PDF, HTML, online help, and HTML help) for multiple Avaya products and solutions.
• Work on a project either with a team of writers that is guided by a team lead or alone.
Sr. Tech Writers (5-8 years of TW experience)
1. Uses sound technical writing practices and processes, with little to no help from doc manager, doc lead, or GIS Program Manager, to deliver optimum information to the reader. Independently recognizes and corrects information deliverables that are poorly written and contain inaccurate information.
2. Conducts research to obtain information from written material, conversations and interviews with subject matter experts, and system usage to write and maintain clear, concise, and accurate information.
3. Understands and adheres to Documentation Plan and Documentation Strategy and Design plans as it applies to current project assignments.
4. Creates content plans for assigned deliverables, ensures proper review, incorporates review feedback, and creates content based on approved plan.
5. Communicates with doc manager, GIS Program Manager, doc lead, PM, or others about potential problems and current status of documentation.
6. Develops and maintains a good rapport with R&D SMEs.
7. Uses project management skills to manage writing assignments.
8. Manages reviews of assigned information deliverables, incorporates feedback, provides Toolkit dispositions for all comments, and resolves problems based on review feedback.
9. Adheres to Avaya style guide, GIS templates, information architecture, and processes (for example, production, translations, DITA, quality control, and so forth).
10. Follows Agile development process and meets all doc commitments required from the Agile process.
11. Understands Sim-Ship policy and helps create Sim-Ship schedules with R&D and GIS Localization. Communicates content development status to localization project manager.
12. Follows documentation testing process.

Doc Leads (8-12 years of TW experience)
(All the responsibilities of Sr. Tech Writers (1 through 12) and the following)
13. Works on more than one information deliverable at a time.
14. Participates in team decisions and strategies by offering solutions and ideas.
15. Leads a doc project (either alone or project with writers). Uses project management skills to manage project.
16. Mentors information developers on DITA/XML and CMS.
17. Edits content written by other information developers.

Required Skills:
• Excellent technical writing skills.
• Excellent skills in in English grammar and language.
• Excellent skills in DITA-based authoring tools and CMS.
• Strong computer knowledge.
• Strong interviewing and communication skills.
• Strong technical aptitude.
• Team player; volunteers to help peers and/or conduct tasks to benefit the overall success of a project.
• Well organized (self manages).
• Ability to explain difficult concepts and maintain user perspective.
• Ability to resolve conflicts with minimal coaching.

• Degree in Science, Engineering, English or Journalism (or equivalent).
• Demonstrated analytic, written, and oral communications skills.

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Published at 08-11-2016
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