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Full-time Job Opportunity - Information Developer

at BMC Software in Pune

The Information Developer is a writing member of the IDD team with a strong background in developing technical documentation for enterprise software products and solutions.
In this position, the Information Developer is an active participant within IDD and with other cross-functional colleagues, such as those in engineering, QA, product management, customer support, product operations, and education.
The Information Developer might be asked to assist less senior team members with technological and procedural tasks.

Job functions

Research and development of documentation
• Contribute to the development of high-quality technical documentation by working with information developers and cross-functional colleagues to design, scope, develop, edit, and publish technical content as directed by documentation project leaders.
• Under direction from IDD management and lead information developers, take ownership of the documentation for a product or product area. Write and edit product notices, such as release announcements. Work with Engineering and QA to refine application programming interface (API) documentation. Peer edit documentation.
• Create and work to documentation plans. Work to project plans.
• Work with reviewers and editors to ensure that content is technically accurate, appropriate for the intended audience, and consistent with BMC product documentation standards.
• Deliver documentation on time and with the highest quality possible.
• Create documentation in appropriate delivery formats, such as wiki topics and PDF.
• Review and contribute to feature and use case design documents.
• Become a subject matter expert for the product being documented.
• Participate in meetings to learn about products and features. Conduct interviews with subject matter experts. Gain an understanding of assigned products and cross-product integrations through guided training and individual study. Install and work with prototype applications.
• Gain awareness of customer issues and documentation usage from a customer perspective through field reports and IDD customer feedback calls.
• Help other information developers as required to meet deadlines.
• Make recommendations to improve technical information based on the needs of the target audience. Make recommendations to improve the content model, style, and structural elements of BMC documentation. Initiate and recommend creative ways to improve technical information deliverables and processes. Use creative approaches to solving problems.
• Report accurate and timely status for all assignments. Escalate issues to management.

• Improve products by reporting defects, and by participating in activities such as IDD workshops and usability sessions.
• Monitor the problem tracking database to identify documentation problems. Ensure that documentation defects are corrected. Judge the severity of product issues and escalate as needed to management.
• Contribute to IDD initiatives and projects.
• Learn, follow, and contribute to department and project standards, processes, and procedures.

• Minimum 3 years experience developing technical documentation for enterprise software users, system administrators, and other technical audiences.
• Proficient with accepted industry-specific authoring tools, such as Confluence wiki, FrameMaker, Javadoc Help, RoboHelp, HTML, XML, Adobe Acrobat, SnagIT, Paint Shop Pro, and so on.
• Excellent technical writing skills.
• Recent experience developing technical documentation for software products.
• Recent experience authoring content in a wiki environment.
• A strong understanding of the documentation development process, the software development process, and product lifecycles.
• A strong understanding of the relationships between cross functional teams. A willingness and ability to work effectively with and within the processes and systems established by those teams.
• Ability to quickly learn and document the use, features, and benefits of software products and solutions for technical audiences. Ability to quickly learn new technologies.
• Ability to understand and document the big picture of product interactions and integrations.
• Thorough understanding of iterative and Agile project management methodologies.
• Excellent communication and interpersonal skills, with the ability to work effectively with globally-distributed and culturally-diverse departments.
• Ability to balance individual documentation ownership and team-based documentation delivery. Ability to prioritize assignments based on business needs. Ability to balance work volume and quality documentation. Ability to handle multiple projects effectively.
• Ability to maintain creativity while working within IDD standards and guidelines.
• Ability to maintain professionalism when representing IDD. Help IDD cultivate good working relationships with groups internal and external to IDD and BMC.
• Characteristics: professional, high energy, strong technical aptitude, flexible, independent, detail-oriented, self-starter requiring minimal oversight, good follow-through, diplomatic, willingness to accept responsibility and accountability, willingness to accept assignments as dictated by the needs of the business, and a strong commitment to teamwork.

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Published at 10-01-2017
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