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Full-time Technical Writer

at Cisco Systems in Bangalore

What You'll Do

The Cisco CSG Tech Docs team is seeking technical writers with relevant experience of 3-7 years. This is an exciting time to be a part of the Cisco CSG Tech Docs group as it establishes a center of excellence in India and presents a host of exciting opportunities for technical communication professionals.

Who You'll Work With

The Core Software Group (CSG) at Cisco, which develops all of Cisco’s Routing and Switching products, has a large presence in Bangalore.


Who You Are

Conceptualize, plan, develop and write documentation sets, including complex technical material, with limited supervision.
Identify, plan for, and revise technical writing project requirements, and research complex source material for documentation projects.

Collaborate with cross-functional teams such as, engineering, test, product marketing and other documentation teams to produce accurate, high quality documentation for our customers.
Help identify and implement standards and process improvements to improve product documentation and productivity.
Attend and contribute to product/project team meetings.
Work with editors and technical resources to improve documentation quality and usability.
Actively participate in initiatives outside the scope of regular tasks.
Exhibit excellent analytical and problem solving skills.


Business/Technical Knowledge, Skills, and Expertise

High proficiency in networking technology and a thorough understanding of technical writing and project management.
Experience in producing user documentation including installation guides, configuration guides, CLI guides and Online Help documentation.
Excellent verbal and written communication skills.
Strong working knowledge and application of style guides and industry practices.
Good understanding of Agile and Waterfall methods of product documentation and DDLC.
Ability to work under pressure to meet frequent deadlines.
A self-starter possessing excellent research skills and enjoys working hands on with the product.
Ability to learn new product, technology, and tools quickly.
Knowledge of using XML-based authoring tools, such as XMetaL and FrameMaker.
Knowledge of DITA and working knowledge of content management systems.
Good knowledge of networking domain.
CCNA certification will be an added advantage.

Core Competencies

• Knowledge of technical writing for highly complex networking technology
• Teamwork
• Ability to solve problems and make decisions
• Innovation and learning
• Industry knowledge
• Ability to think globally
• Customer focused
• Leadership skills
• Acknowledged technical expertise on product and domain


Why Cisco:

We connect everything: people, processes, data, and things. We innovate everywhere, taking bold risks to shape the technologies that give us smart cities, connected cars, and handheld hospitals. And we do it in style with unique personalities who aren’t afraid to change the way the world works, lives, plays and learns.

We are thought leaders, tech geeks, pop culture aficionados, and we even have a few purple haired rock stars. We celebrate the creativity and diversity that fuels our innovation. We are dreamers and we are doers.

We Are Cisco.

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Published at 24-01-2017
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