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Full-time Need Staff Technical Writer for a leading Enterprise Information Management company

at Open Text Corporation in Hyderabad

Technical writers at Open Text Corporation produce software online help, documentation/guides, for users, system administrators, and developers. This content is published in electronic and online form.

Responsibilities

  • Research, organize, outline, write, and index help and documentation for Open Text products.
  • Develop information and structured content for new products or solutions based on customer needs and goals.
  • Research and develop an understanding of the customer and product requirements.
  • Ensure high standards in content quality and consistency across product documentation sets.
  • Develop and maintain Documentation plans and status reports for assigned projects.

Technical Proficiency
  • Excellent knowledge of content/help authoring tools, such as FrameMaker, Flare etc.
  • Sound knowledge of XML and HTML (desirable).
  • Excellent technical experience with various help formats.
  • Excellent knowledge of Configuration Management tools, such as Perforce.
  • Excellent knowledge of software development bug tracking tools, such as JIRA.
  • Experience writing in a structured authoring environment and single-sourcing.
  • Experience writing and designing minimalist information.
  • Excellent knowledge of graphics production.
  • Good knowledge of video production.

Functional Proficiency
  • Excellent oral and written communication skills.
  • Exceptional English skills.
  • Experience working in an agile development process.
  • Excellent knowledge of computer software, hardware, the Internet, and mobile devices.
  • Excellent knowledge of computer development environments, operating systems, programming languages.
  • Excellent ability to gather information for a writing assignment from a variety of sources, including development, QA, UXD, and product management, to gain a strong functional understanding of the source information.
  • Excellent ability to create graphics.
  • Excellent knowledge of user personas and experience with customer research.
  • Proven ability to produce documentation of above-average clarity, minimal errors, completeness, and overall quality, within established deadlines.
  • Experience defining and following documentation standards and best practices.
  • Excellent at reviewing documentation written by other team members to ensure clarity, completeness, accuracy, and overall quality standards.
  • Strong contributor to the project teams of which the individual is a member.
  • Exceptional analytical and organizational skills including the ability to organize and prioritize tasks.
  • Must work independently as well as part of large distributed team.
  • Must work comfortably with software developers, quality assurance, product management, designers, customer support, training or other stakeholders on projects.
  • Experience leading and managing documentation projects.
  • Knowledge and interest in new technologies in Technical Communications.
  • Knowledge of Enterprise Content Management (ECM) products.

Education
  • University degree or college diploma, for example, English or Computer Science.
  • Technical Writing diploma; or equivalent technical writing experience.

Experience
  • 8+ years of mostly relevant experience. Highly developed professional/technical skills are needed to perform the job.

Mail to:
varapras@opentext.com
spakala@opentext.com

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Published at 07-02-2017
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