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Full-time Sr.Technical Writer

at Reltio in Bangalore

Senior Technical Writer

Based in Redwood Shores, CA, we are a company that provides enterprise data-driven applications and data management solutions. Our solutions are offered to a variety of different industries, but we primarily focus on healthcare and life sciences. We also provide solutions in the areas of key account management, cloud master data management, mergers and acquisitions. Data type management includes multi-domain master data, transaction and interaction data, third party and public data.
Responsibilities
¥ Documenting data-driven applications that run on top of the core product platform.
¥ Planning, designing, and building effective documentation to support a rapidly-growing business at a massive scale.
¥ Working closely with engineering and product management to understand product capabilities and document function, usage and limitations.
¥ Working closely with the US-based documentation team to learn and follow previously established editorial and graphic style standards and authoring and review processes.
¥ Producing high-quality, easily consumable, customer-focused online content, including user documentation and knowledge-base articles targeted at business users and implementers of the product.
¥ Creating end-user and API documentation (release notes, help files, frequently asked questions, quick reference guide, API references, etc.).
¥ Participating in software design discussions and reviews.
¥ Providing estimates for resource and project planning purposes for documentation tasks.
¥ Requesting and implementing internal and external feedback on documents.
Qualifications
¥ 7+ years documenting enterprise web-based applications for end-users and developers.
¥ Deep experience in organizing and creating technical documentation.
¥ Experience in working in SaaS companies creating rapidly evolving documentation.
¥ Experience documenting highly-available and scalable software.
¥ Proven writer and editor of high-quality, detailed and splendidly usable documentation.
¥ Proven ability to work effectively with others with conflicting priorities.
¥ Excellent written and oral communication skills.
¥ BS/MS relevant to functional area or equivalent experience.
Required Skills/Knowledge
¥ Structured/topic-based authoring
¥ XML/DITA
¥ Software as a Service (SaaS)
¥ REST APIs
¥ Confluence/JIRA/Zendesk
¥ Swagger/JavaDoc/JSON
¥ Editorial style guides (MSTP, IBM/Read Me First, Global English)
Desirable Skills/Knowledge
¥ HTML/JavaScript/Perl/Ant
¥ DITA Open Toolkit
¥ FrameMaker/RoboHelp/MadCap Flare
¥ Photoshop/Illustrator
¥ Drupal/WordPress
¥ Camtasia/Captivate

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Published at 23-08-2017
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