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Full-time Documentation Manager

at Cisco in Bangalore

Who You’ll Work With:

Cisco Collaboration Technology Group (CTG) is #1 global leader in collaboration technologies, which provides best-in-class integrated collaboration solutions that redefine collaboration experience. Cisco collaboration solutions span a wide variety of solutions and technologies, including Cloud Collaboration Services, SaaS Offerings, Hosted Collaboration Solutions, and Premise solutions, Endpoints, Video, Presence, Conferencing, Customer Care and Unified Communications.

What You’ll Do:

Cisco’s UCTG (Unified Communication Technology Group) an industry leader in on-premises unified communication applications and Customer Care solutions is expanding its responsibilities within the Collaboration Technology Group. We are searching for an experienced, results-oriented Documentation Manager to be a key member of the leadership team within our user experience led, agile organization. We are seeking a talented individual with substantial solution software documentation experience, who is well versed in the challenges of developing content that is shared across multiple product teams.

In this fast-paced role you will work cross-functionally with User Experience, Development, and our team of writers on multiple products and solutions. As well, you will maintain vendor relationships and will collaborate with the CTG and larger technical documentation communities, and the authoring and publishing tools groups. As part of the leadership team you will:

  • Increase team efficiency and effectiveness through Agile methodologies, servant leadership, and obstacle removal culture
  • Collaborate with development managers, architects and product owners to manage dependencies and deliver world-class documentation for multiple solutions on time and meeting Definition of Done * Participate in product backlog development and grooming to achieve the agreed-upon documentation deliverables for each product in the solutions
  • Maintain metrics regarding defects, page count, and other that provide data for documentation strategy decisions
  • Have the ability to think and operate based on the big picture at a solution level
  • Recruit and retain a high-performing team of writers, training and coaching them for success

Who You Are:

  • BS in Technical Communications, Computer Science, or other relevant technical degree and 10+ years of hands-on industry experience
  • 3-5 years of documentation managerial experience with strong people management skills (including vendor management), leading by empowerment and engagement
  • Excellent communication and collaboration skills, both verbal and written
  • Strong project management, time management, and problem solving skills
  • Ability to define problems, establish facts, and develop logical solutions
  • Ability to foster teamwork and resolve problems expeditiously and positively
  • Experience working in an Agile environment

Preferred Skills:

  • Experience with DITA XML authoring tools, including Oxygen, XMetal, and CMS systems such as Astoria
  • Strong understanding of profiling, feature IDs, and content sharing technologies and strategies
  • Working knowledge of Jira and Rally is a plus
  • Ability and passion for learning new technologies, tools, and methods
  • Experience working on Voice and Collaboration applications, experience with Contact Center and Unified Communication Applications is a plus.

Why Cisco:

We connect everything: people, processes, data, and things. We innovate everywhere, taking bold risks to shape the technologies that give us smart cities, connected cars, and handheld hospitals. And we do it in style with unique personalities who aren’t afraid to change the way the world works, lives, plays and learns.
We are thought leaders, tech geeks, pop culture aficionados, and we even have a few purple haired rock stars. We celebrate the creativity and diversity that fuels our innovation. We are dreamers and we are doers.
We Are Cisco.

Cisco Job ID: 1215952

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Published at 24-10-2017
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