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Full-time Job Opening - Ericsson India

at Ericsson India in Bangalore

Technical Writer Job Description
Essential Job Responsibilities

Write
• Write documentation sets on the complex technical material, according to established standards, with little or no supervision.
• Collaborate with subject matter experts and cross-functional teams to produce accurate, high-quality documentation.
• Take ownership of delivering high-quality content and meeting delivery deadlines.
• Handles multiple assignments

Plan and Design
• Research complex source material for documentation projects.
• Participate in document planning and content strategy for assigned projects.
• Communicate project status to the manager, lead writer, and development teams frequently.
• Regularly analyze existing practices and propose improvements and innovative approaches to improve product documentation and productivity.
• Continuously build knowledge of customers to understand their requirements, adapt documentation to their needs, and advocate for them.

Versatility, Autonomy
• Requires little supervision or guidance with routine assignments and established processes; quickly develops independence with new tasks and requirements.
• Quickly adapts to changing requirements while communicating impacts and negotiating next steps.
• Ability to exercise good judgment to determine appropriate job action.
• Helps to implement change in support of team and organizational goals

Learn
• Expected to continually improve knowledge of technology and products, striving to acquire advanced knowledge and skills.
• Expected to continually improve knowledge of Cisco products, business strategies, and market competition.

Outside tasks
• Actively participate in special projects/initiatives outside the scope of regular tasks.

Related Business/Technical Knowledge, Skills, and Expertise

• Proficiency in networking technology and a thorough understanding of technical writing and project management is a must.
• Excellent verbal and written communication skills.
• Strong working knowledge and application of style guides and industry practices.
• Excellent analytical and problem-solving skills.
• Well-versed with Agile and Waterfall methods of product documentation.
• Ability to work under pressure to meet frequent deadlines.
• A self-starter possessing excellent research skills and enjoys working hands-on with the product.
• Ability to learn a new product, technology, and tools quickly.
• Knowledge of using XML-based authoring tools (preferably XMetal or Oxygen)
• Knowledge of DITA and working knowledge of content management systems.
• Knowledge of Adobe FrameMaker
• CCNA certification will be an added advantage.

If you are interested, send your resume to Pallav.Sharma@ericsson.com with "Resume - Technical Writer" as the subject of the email.
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Published at 11-12-2017
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